Help

On the day you subscribe, then on the same date every month (or every year on the yearly plan). Stripe emails a receipt each time, and every receipt is under Billing in your dashboard.

Open Billing and choose Manage billing. It opens Stripe's secure page, where you can change your card and billing email. Owners on the account can do this.

Yes, in Manage billing. Stripe works out the difference: you get credit for the unused part of your current plan, so you never pay twice for the same days.

Stripe tries again over the next few days and we email you. Your site stays up. Update your card in Manage billing and it's sorted.

If it's still unpaid after about two weeks, we pause your site until it's paid. Once it is, your site comes back on its own.

We build every page of your site from the design you picked and put it live within 2 work days (Monday to Friday). Your dashboard shows the date, and the address once it's live.

Meanwhile, the setup steps ask for things like your hours and web address. Fill in what you can; nothing is required to get started.

The design you picked is the home page. If something on the finished site isn't right, send a change request and we'll fix it.

Up to 3 every month, included in your plan. Unused ones don't carry over. Your dashboard shows how many you have left.

One change, or a few related ones: new hours everywhere they appear, a new price list, swapping some photos, a new section or page. Just describe it in your own words.

A full redesign or new features (like online ordering or bookings) aren't included, but ask and we'll talk about it.

We work through requests in the order they arrive and email you at each step. You see a preview before anything goes live. If you need it by a date (an event, a sale), tick “I need this by a certain date” when you send it.

Send it anyway. It waits for next month, but you can mark it urgent and say why, and we'll see if we can fit it in sooner.

If something on your site is broken or wrong (not a change you want), that's on us: email Ashton and it doesn't use a request.

Open Domain and type your address. We show exact steps for where it's registered (GoDaddy, Namecheap, Squarespace and others), with the one record to copy. There's a button to send the steps to whoever helps you with tech.

Yes. Search for a name under Domain. It's registered in your business's name. The yearly plan includes the first year; on the monthly plan you pay the registry price plus $5, once, when you buy it. We set it up for you.

Usually minutes after you add the record. Sometimes a few hours, and rarely up to 48 hours while the change spreads across the internet. We keep checking and email you when it's live with the padlock (https).

Your site's main address is the www one (www.yourbusiness.com). The short one (yourbusiness.com) sends visitors to it, so both work. For addresses we register, that's automatic; for your own, the steps show how.

Billing, then Manage billing, then cancel. No fees and no phone call. Or email us and we'll do it.

Your site stays up until the end of the period you've paid for, then goes offline. A domain we registered for you stays yours; we'll help you move it. Ask us for a copy of your site's files. More in Cancellation & Refunds.

Yes. Open Team and invite them by email. Members can send change requests and check previews. Owners can also manage billing and the team.

Settings, then Close account. We cancel your plan, take the site offline and delete your details, and email you when it's done.

Yes. In your dashboard go to Settings, then Download my data for a file with your business details, team, billing summary, change requests and domains. For your site's files and the photos you sent, email Ashton. See the Privacy Policy.